Governance & ESG
KV Smartflow operates a system-led delivery model governed by defined roles, SOPs, and compliance controls. This page summarises our governance approach, ESG commitments, and core policies used for grant and investor due diligence.
Downloads
Access governance and policy documents for your review.
Governance framework
Our governance approach is designed to reduce delivery risk, improve quality consistency, and support transparent reporting. We use documented processes, escalation routes, and decision limits to ensure projects run reliably at scale.
Operating model
Process-led, rules-based execution supported by an Operating Manual and SOP library.
- Sales & onboarding SOP
- Project delivery SOP
- Quality & compliance SOP
- Finance & cashflow SOP
- Health & Safety SOP
Decision authority
Defined role responsibilities and escalation rules prevent bottlenecks and support audit trails.
- CEO: strategic oversight only
- Operations lead: day-to-day authority
- Technical lead: compliance & QA
- Admin/Finance: controls & reporting
Quality assurance
Checks and evidence capture across design, installation, testing, and handover.
Risk management
Risk registers, method statements, and supplier controls aligned with project scope.
Data & reporting
Structured reporting for programme performance, compliance, and stakeholder updates.
ESG commitments
KV Smartflow integrates ESG into delivery by improving resource efficiency, promoting safe working practices, and supporting local employment and skills.
Environmental
- Waste reduction and responsible disposal
- Supplier selection informed by product performance
- Carbon-aware planning and reduced rework through BIM
Social value
- Local employment and skills pathways
- Support for SMEs and housing providers
- Customer-focused service reliability
Governance
- Compliance-led operations and documented controls
- Ethical procurement and transparent reporting
- Modern slavery & equality commitments
Policy & document downloads
If you are completing due diligence, these PDFs provide a concise pack for review.
Accreditations & Compliance
Certifications and evidence list (add your current certificates here).
View checklistDue diligence checklist
Common items requested by councils, housing providers, and grant bodies.
What evidence can you provide for compliance?
We maintain a document pack that can include insurance certificates, RAMS templates, competency records, test certificates, and SOP summaries.
How do you control quality across projects?
Quality is managed through standard checklists, staged inspections, evidence capture, and sign-off at key milestones (design, install, test, handover).
How do you ensure ethical procurement?
We apply supplier controls, traceable purchasing, and policy commitments (including modern slavery and equality principles) to reduce supply chain risk.
Request the full governance pack
If you need the latest policy set or supporting evidence, email us and we’ll share the appropriate documents.
Email request template
Tip: include your organisation name and any reference number in the email.